• Admin
• June 3, 2025
• Ordering System

Receive Orders Directly from Your Website: A Guide to Online Ordering on Restorani.hr

Welcome back! You've now crafted a visually appealing website and showcased your delicious menu. The next step in maximizing your online potential with Restorani.hr is to enable direct online ordering. This feature allows you to take orders directly from your customers through your website, bypassing third-party commission fees and giving you more control over the customer experience. Let's learn how to set it up!

1. Enabling Online Ordering: Opening Your Digital Doors for Orders

To start receiving online orders, follow these simple steps:

• Log in to your Restorani.hr dashboard.
• Navigate to the "Ordering" section in the main menu on the left.
• Within the "Ordering" section, find the option labeled "Online Ordering" or "Order Settings."
• Toggle the switch or check the box to "Enable Online Ordering."

2. Setting Up Delivery and Pickup Options: Catering to Your Customers' Needs

Restorani.hr allows you to offer both delivery and pickup options to cater to your diverse customer base. Here’s how to configure them:

• Delivery:
  • In the "Online Ordering" settings, you should find a section for "Delivery Options."
  • You can choose to offer delivery, and then configure the following:
    • Delivery Zones: You can define specific delivery areas based on postal codes or even draw custom zones on a map (depending on your platform's capabilities).
    • Delivery Fees: You can set flat delivery fees for all zones or configure different fees for different zones. You might also have the option to offer free delivery for orders above a certain amount.
    • Delivery Time Estimates: Provide your customers with an estimated delivery time so they know when to expect their order.
• Pickup:
  • In the "Online Ordering" settings, look for a section for "Pickup Options."
  • Enable the option to allow customers to pick up their orders directly from your restaurant.
  • You can set the available pickup hours.
  • You might want to provide instructions for customers on where to go when they arrive to pick up their order.

3. Configuring Payment Gateways: Making Transactions Seamless

To accept online payments, you'll need to configure one or more payment gateways. Restorani.hr supports various options to suit your preferences and your customers' needs:

• Navigate to the "Settings" section of your dashboard.
• Look for an option labeled "Payment Gateways" or "Payment Methods."
• You'll see a list of available payment gateways (remember Restorani.hr supports 19+ options!).
• To configure a gateway, click on its name. You'll likely need to enter API keys or other credentials that you obtain from your chosen payment gateway provider (e.g., Stripe, PayPal, local Croatian options). Follow the specific instructions provided for each gateway.
• You can choose to enable multiple payment gateways to give your customers more flexibility.
• You might also have the option to enable cash on delivery for customers who prefer to pay upon receiving their order.

4. Understanding the Order Notification System: Staying Informed in Real-Time

When a customer places an online order through your Restorani.hr website, you'll need to be notified promptly. Here are the typical notification methods:

• Email Notifications: You'll likely receive an email notification to the email address associated with your Restorani.hr account whenever a new order comes in.
• Dashboard Notifications: Your Restorani.hr dashboard will usually display a notification alert when a new order is placed. You can log in to your dashboard to view the order details.
• Optional Integrations: Depending on your plan and the integrations available on Restorani.hr, you might also receive notifications through other channels like SMS or directly integrated with your POS system.

Make sure you have your notification settings configured correctly in the "Settings" section of your dashboard so you don't miss any orders.

5. Managing and Fulfilling Online Orders: From Confirmation to Delivery (or Pickup)

Once you receive an online order, here’s how to manage and fulfill it using your Restorani.hr platform:

• View the Order: Log in to your dashboard and go to the "Ordering" section. Look for a section like "New Orders" or "Pending Orders." Click on the order to view its details, including the customer's name, contact information, order items, delivery address (if applicable), and payment details.
• Confirm the Order: Depending on your settings, you might need to manually confirm the order. This allows you to ensure you have all the necessary items available.
• Prepare the Order: Start preparing the customer's order.
• Update the Order Status: Keep your customer informed by updating the order status within your dashboard. You might have options like "Order Accepted," "Preparing Order," "Ready for Pickup," "Out for Delivery," and "Delivered."
• Delivery or Pickup: If it's a delivery order, ensure your delivery driver has all the necessary information. If it's a pickup order, notify the customer when their order is ready.
• Mark as Completed: Once the order has been delivered or picked up, mark it as "Completed" in your dashboard.

By setting up and managing your online ordering system effectively, you'll provide a convenient way for your customers to enjoy your food and boost your restaurant's sales. Stay tuned for our next blog post where we'll explore the power of WhatsApp ordering!