- Admin
- June 3, 2025
- Ordering System
The Power of WhatsApp Ordering: How to Use This Feature on Restorani.hr
Welcome back! We've explored how to set up your restaurant website and enable direct online ordering. Now, let's delve into another fantastic feature on Restorani.hr that can help you connect with your customers in a convenient and personal way: WhatsApp Ordering. This allows your customers to place orders directly through WhatsApp, making the ordering process even more accessible and user-friendly. Let's see how to harness the power of WhatsApp ordering!
1. Enabling WhatsApp Ordering: Connecting Directly with Your Customers
Turning on WhatsApp ordering on Restorani.hr is a straightforward process:
- Log in to your Restorani.hr dashboard.
- Navigate to the "Ordering" section in the main menu.
- Look for the option labeled "WhatsApp Ordering" or similar.
- Toggle the switch or check the box to "Enable WhatsApp Ordering."
- You will likely need to enter the phone number associated with your restaurant's WhatsApp account. Make sure this number is correct as customers will be messaging this number to place their orders.
2. How Customers Initiate WhatsApp Orders: Making it Easy to Connect
Once you've enabled WhatsApp ordering, your customers will have a simple way to start placing their orders:
- WhatsApp Button on Your Website: Restorani.hr will typically add a prominent WhatsApp button to your website. Customers can click this button to instantly open a chat with your restaurant's WhatsApp number.
- Direct Messaging: Customers who already have your restaurant's WhatsApp number saved can also message you directly to place an order.
- QR Codes: You can also generate QR codes (perhaps using the QR Builder feature on Restorani.hr) that, when scanned, will open a WhatsApp chat with your restaurant. You can place these QR codes on your tables, flyers, or social media.
3. Best Practices for Managing WhatsApp Orders Efficiently: Staying Organized and Responsive
Managing WhatsApp orders effectively is key to providing a great customer experience. Here are some best practices:
- Have a Dedicated Device or WhatsApp Business App: If possible, use a separate phone or install the WhatsApp Business app to manage your restaurant's orders. This will help keep your personal chats separate from business communications.
- Set Up Quick Replies: WhatsApp Business allows you to create quick replies for frequently asked questions or common order requests (e.g., "Welcome to [Restaurant Name]! How can I help you today?", "Please send your order with the item names and quantities.", "What is your delivery address?").
- Clearly Communicate Your Menu: Ensure your menu is easily accessible to customers who are ordering via WhatsApp. You can link to your online menu on your website or even send a PDF menu through WhatsApp if needed.
- Confirm Orders Clearly: Once you receive an order, promptly confirm it with the customer, including the items ordered, the total cost, estimated delivery or pickup time.
- Manage Order Flow: Have a system in place for receiving, processing, and preparing WhatsApp orders, just like you would for any other type of order.
- Be Responsive: Respond to messages in a timely manner. Customers expect quick replies, especially when placing an order.
- Save Customer Information (With Consent): If a customer orders frequently, you can save their contact information (with their consent) to personalize future interactions.
4. Using WhatsApp for Customer Communication: Building Relationships
Beyond just taking orders, WhatsApp can be a valuable tool for communicating with your customers:
- Order Updates: You can send updates to customers about the status of their order (e.g., "Your order is being prepared.", "Your order is out for delivery.").
- Promotions and Special Offers: You can send targeted messages about new menu items, daily specials, or promotions to customers who have previously ordered via WhatsApp (make sure to comply with WhatsApp's business messaging policies).
- Answering Questions: Customers might have questions about your menu, ingredients, or delivery options. WhatsApp allows for quick and easy communication.
- Gathering Feedback: You can even use WhatsApp to ask for feedback after a customer has received their order.
By enabling and effectively utilizing WhatsApp ordering on Restorani.hr, you can provide a convenient and personalized ordering experience for your customers, potentially increasing your order volume and fostering stronger customer relationships. Stay tuned for our next blog post where we'll explore the innovative world of QR code menus!